Return & Refund Policy – Toplevis

At Toplevis, we strive to provide high-quality car Wi-Fi routers to enhance your driving experience. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your peace of mind.

1. Return Eligibility

You may return your Wi-Fi device within 30 days of purchase if it meets the following conditions:

  • The item must be unused and in its original packaging.

  • All accessories, manuals, and original components must be included.

  • The product must not be physically damaged or altered.

  • Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

We do not accept returns for:

  • Products damaged due to improper use or accidents.

  • Items purchased from unauthorized sellers.

  • Customized or special-order items.

3. Refund Process

Once your return is received and inspected, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method. Please note:

  • Shipping fees are non-refundable.

  • If the return is due to a defect or error on our part, we will cover the return shipping costs.

4. Exchange Policy

If you receive a defective or damaged product, you may request an exchange within 30 days. Contact our support team for assistance.

5. How to Initiate a Return

To start a return or refund request, please contact us via:

📞 Phone: (508) 759-7059
📍 Address: 5018 Toulon St, New Orleans, LA 70129, USA
📧 Email: info@toplevis.xyz

Provide your order details and reason for return, and our team will guide you through the process.

6. Late or Missing Refunds

If you haven’t received your refund within the expected time frame:

  • Check your bank account again.

  • Contact your credit card company, as it may take time to process.

  • If you still have concerns, reach out to us at info@toplevis.xyz.

7. Policy Updates

Toplevis reserves the right to modify this Return & Refund Policy at any time. Please check our website for the latest updates.

For any further questions, feel free to reach out to our support team!